Support & Services For a company wish to buy a software for control and sale management at your business. Your concern is after sales service. Please assured if choosen product and services from seniorsoft. We shall deliver a qualified, skilled and experience person to service you.You will get a felling like your assistant is with you and kindness. Callcenter Technical Support /Help Desk : Is a technical service center and customer support on daily operation issue. (Call Center) is a service center that answer all customers question included product information and services from seniorsoft. In additio they also guiding user how to operate a system through the phone.We assured customers must obtain the highest satisfaction from our skilled and professional team.We have implemented Voice Logger system and CRM to record our services while communication with all customers.Beside Voice logger system we have record customer cause into helpdesk system.To makesure all causes can be transfer to other support person without starting question to customer from began.In addition it help us to improve and audit our service; to optained customer satisfaction. Complaint Handling: All customers complaint and suggestion regarding to our product. The skilled and well trainned staff will handle all causes with professional. They will keep up date with the reporter until the cause has been solve. Your complaint, suggestion and comment will help us to enhance our software and sevices. Training SeniorSoft offered both inhouse and onsite software training for our customer. To assure our customer can use a software with an efficient, beneficial and fully adoptingy with their business. In addition trainer evalution is our key indicator to help us mornitoring a result. This help us to improve and develop Ourselves.
The in-house training course are vailable 2 periods:
Period Program Name Days Time
1st Period: (Morning) Professional 6.x Wednesday 10:00 - 12:00
2nd Period:(Afternoon) Professional 8.x Monday -Friday 13:30 - 15:30
Training can make the reservation by phone at 02-692-5899
Tel. (Support on holidays)
08-6888-9495, 08-9924-2388